Last Updated: 1st June 2025
At Flexn Sole, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges may be requested.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, and in original packaging
Return request must be submitted within 14 days of delivery
You must provide proof of purchase (e.g., order number, receipt)
Unfortunately, we cannot accept returns for:
Clearance or final sale items
Items damaged through misuse or negligence
Personalized or customized products
2. How to Request a Return
To initiate a return:
Email us at support@flexnsole.com with your order number, item(s) you wish to return, and reason for return
Our team will respond within 1–2 business days with return instructions
Return the item to the provided address (please note: Flexn Sole does not cover return shipping costs unless the item was defective or incorrect)
3. Refund Process
Once we receive your returned item and inspect it:
We’ll notify you via email about the status of your refund
If approved, your refund will be processed to your original payment method within 5–10 business days
Note: Shipping fees are non-refundable, and any customs or duties paid are the responsibility of the customer.
4. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank or PayPal account again
Contact your credit card company or payment provider (processing times vary)
Still need help? Contact us at support@flexnsole.com
5. Exchanges
We only replace items if they are defective, damaged, or the wrong item was received. To request an exchange, please contact us at support@flexnsole.com within 7 days of receiving the item.
6. Order Cancellations
Orders can only be canceled within 6 hours of placement. After that, the order is processed automatically and cannot be canceled or modified.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us within 48 hours of delivery with:
A clear photo of the item
Your order number
A description of the issue
We’ll resolve the issue promptly by offering a replacement, refund, or store credit.
8. Contact Us
For questions or concerns about your order, returns, or refunds, reach out to:
📧 Email: support@flexnsole.com
🌐 Website: [www.flexnsole.com]